When the Buyer places an order, they thereby acknowledge that our conditions of sale, which shall be issued to them and which follow below, are binding. Any conditions of purchase on the part of the Buyer shall require our express written consent to be incorporated into the contract. Silence with respect to the Buyer’s conditions and fulfilment of the order mean that acknowledgement has not been given.

1. Delivery

We shall offer free delivery if the net value of goods exceeds €100.00. The prices specified are net. If the net value of goods is below this amount, we shall charge €5.95 for delivery.

We shall use the delivery route we deem to be the most favourable and most cost-effective. In the event of special requests, the difference between the most cost-effective delivery method and the requested one shall be charged.

Our goods shall be delivered at the Buyer’s risk.

2. Price

The prices given on the price list valid on the day of the delivery shall apply.

3. Payment

If invoices are paid within 10 days from the invoice date, a 2% discount will be applied. Otherwise, all invoices must be paid net without any deductions within 30 days of the invoice date.

If an invoice is not paid on time, we shall charge an interest rate of 3% more than the currently applicable market rate plus VAT.

4. Complaints

Complaints relating to delivered goods must be made within 10 days of receipt of the goods, and the delivery and/or invoice number must be specified. Replacements for damages caused during delivery or for incorrect quantities or incorrect goods being delivered shall only be possible upon submission of proper confirmation of the transport carrier in this respect. It is not possible for us to process complaints without this confirmation.

Returns shall only be accepted if the Sales department has previously agreed to this in writing.

Goods that were delivered as expected may not be returned.

If goods are returned without our consent, no replacement shall be provided. The costs incurred as a result of this shall be borne by the party sending the goods.

In the event that we are able to identify defects, we shall accept the goods and either deliver a replacement or offer a refund at our discretion. No further claims may be made.

5. Liability

No liability shall be assumed on our part for the consequences of improper use of our products or use thereof that has not been recommended by us. The non-liability clause shall not apply in the event that liability is mandatory owing to wilful intent or gross negligence on the part of the Seller.

6. Reservation of proprietary rights

Delivered goods shall remain our property until the Buyer has paid all outstanding amounts in full, including those relating to past or future deliveries. This may only be adopted in the normal course of business operations.

In the event that a third party exercises a right to the goods, the Buyer shall object on the basis of the reservation of our proprietary rights. The Buyer shall inform us of the situation immediately.

All promotional items, including in particular display stands and the like, and decorative pieces provided by us shall remain our property.

7. Right of withdrawal

In the event of force majeure, interruptions to operations, shortages of raw materials, transportation issues and other circumstances beyond our control, we shall be entitled to cancel or reschedule delivery of an order.

We are unable to guarantee that agreed delivery times will be met.

8. Offsetting

Rights of retention or offsetting with counter-claims of the Buyer may not be exercised unless the Buyer’s claims have been acknowledged in writing by the Seller or established as legally valid.

9. Data protection

We store and process electronic data relating to our customers to the extent necessary for business purposes and within the scope permitted by the German Federal Data Protection Act.

10. Collection of payment

Our sales representatives in the field are not authorised to collect payments.

11. Place of performance and jurisdiction

The place of performance for delivery and payment is Egelsbach, Germany. The place of jurisdiction is Offenbach am Main, Germany.


As at: September 2013